INTRODUCTION
It is our desire by reading through these paragraphs, that you will be inspired in the same way, as we were when we received the vision for ENVIRO OFFICE FURNITURE.
We have elected not to write to you about ergonomics and related topics such as space planning, because we see that as a given in the products and service we supply.
It is of utmost importance that you, by reading through the following paragraphs will have a clear understanding as to how important we view TRUE BUSINESS VALUES.
WHY WAS ENVIRO OFFICE FURNITURE ESTABLISHED?
The founder of Enviro Office Furniture had a lifelong passion to serve and satisfy the need for people to be seen as worthy individuals. He recognized that the Office Furniture industry was the industry where there is a great desire, from companies and people to be served in a different way than in the past.
It was also recognized that people and companies use the word "Service" and "After Sales Service" without knowing what it means to be a true servant of people. It is therefore our desire to let you experience the very meaning of the true servant-hood service.
WHAT DO WE WANT TO BRING TO THE OFFICE FURNITURE INDUSTRY AND OUR CLIENTS?
VALUES:
We at Enviro Office Furniture Concepts want to serve the Office Furniture Industry and our clients with the following values:
1. Honesty: is to deliver what the client expects
2. Transparency: is to share the truth with you always
3. Integrity: is to be consistent in the way we do ethical business
4. Humility: is to not boast of our successes but to give you our best performance at all times.
5. Business ethics: is to not accept or give "bribes"
6. Servanthood: is to give you service that comes from within and not "lip service"
PRODUCT:
We supply only the finest Office Furniture, manufactured to the highest quality standards.
In our selection of manufacturers we are very specific as far as continuity of product is concerned. It is of strategic importance that our clients can add to their existing ranges over a period of many years.
SERVICES:
We have established a "one stop shop" facility for all our clients, where we supply the following services.
Interior design and advice, furniture layouts, cad design, fabric selection, contract furniture, contract seating, blinds, curtaining, purpose made furniture, boardroom and conference furniture and reception units.
HOW WILL WE SERVICE THE OFFICE FURNITURE INDUSTRY AND OUR CLIENTS?
Our business philosophy is based on a personal relationship with each individual customer. Therefore we have taken the following strategic approach in the way we service our clients.
- We operate from offices based in Pretoria and George. Instead of establishing big showroom facilities, which the client indirectly pays for in the product price, we prefer to provide you with a service at your own office and should you prefer, we will introduce you to the manufacturer.
- Each transaction is linked to project management principles to ensure that delivery takes place as planned.
- We will not be constrained by standard office furniture specifications. But will endeavour to find the best solution for the client within manufacturing capabilities.
- We will not discriminate against clients based on the size of the transaction, whether one chair is purchased or 100 workstations; Clients are treated with the same urgency and service levels.
- Delivery times promised will be adhered to according to contract terms and conditions.
- The management of Enviro Office Furniture has 22 years experience in Mechanical Engineering, Corporate Marketing, After Sales Marketing, After Sales Service, Production Systems and Planning and Computer Systems Management. All of this is focused to assist the client in finding the best furniture/ service solution available.
THE FUTURE
The future for us at Enviro Office Furniture is very clear. We have a purpose to fulfill and that is to put all our values, words and intentions, as mentioned in this document, into practice through the product and service we supply to our clients.
There is a great desire in the world for people to do business with suppliers that know the true meaning of: ‘SERVICE BEYOND THE EXPECTED’ It is our vision to satisfy that desire.
"THE VISION"
To offer the best product and service through true servanthood, to the satisfaction of all.
"MISSION STATEMENT"
The foundation of Enviro Office Furniture is based on Honesty, Transparency and Integrity.
We will select only the best products, manufactured to the highest standard. This will be supported by a level of service unknown to this industry. We will concentrate on building a life long business relationship with every one of our clients.So that together we can establish true business values as an Inheritance to the Future.